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Complaints Procedure

Our aim is to provide the highest possible standards of service to all of our clients.

If you are unhappy with any aspect of the service then please raise your concern with us immediately. We endeavour to resolve your concern as quickly and efficiently as possible.

How to make a complaint

A complaint can be made in writing by post or email, or over the phone. If you choose to write then it would help if you provide as much information as possible to assist us in dealing with your complaint promptly.

Our contact details are:

Holmes Financial Solutions, 35 Meridian Business Village, Hansby Drive, Liverpool, L24 9LG.

P: 0800 046 9485

What happens next?

  1. We will formally acknowledge your complaint within five working days of the complaint. We will then thoroughly investigate your concerns so as to resolve the matter as quickly as possible.
  2. If the complaint has not been resolved within four weeks, we will write to the complainant again to update and advise them that we will reach a conclusion within no more than a further four weeks.
  3. If we have been unable to resolve the complaint within eight weeks then the complainant can refer the complaint to the Financial Ombudsman Service (FOS).

    Financial Ombudsman Service
    Exchange Tower
    E14 9SR